FAQs | Tresino

FAQS (Frequently asked questions)

1. Is Tresino.com the official website for Tresino Jewelry and Home Decor?

Yes, Tresino.com is our official website which sells genuine Tresino Jewelry and Home Decor products directly to consumers in the United States.

2. How do I place an order on Tresino.com?

Ordering on Tresino.com is easy and safe. Once you have found the item(s) you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.  Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. 


3. Where do you deliver to?

Tresino.com currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau or any other international destination. To ensure the secure delivery of your order, Tresino does not ship orders to post office (P.O.) boxes. Tresino is able to accept post office box addresses for your billing needs.


4. Why should I create an account?

Creating a Tresino account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.


5. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please Contact Us with details about the problem, screen shots of the error message and the web browser and version you are using. 


6. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.


7. Why does my product look different when compared to the image pictured on your website?

The product photography displayed on our website matches the product as closely as possible. All of our jewelry and home decor is handcrafted.  As a result, details such as the exact shade of color and texture may vary slightly. This is all a part of what makes your Tresino Jewelry and Home Decor pieces unique.  Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.


8. Is there more than one piece for each design?

Each piece is handcrafted and therefore unique and can never be replicated.  


9. What payment methods do you accept? 

We currently accept the following payment methods: 
- Master Card
- Visa
- American Express
- Discover

- PayPal


10. Do you accept international cards with billing address outside of the U.S?

Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.


11. Can you send me a catalogue/brochure?

We currently do not print catalogues or brochures.

12. Which social media sites can I find you on?

You can find us on Facebook and Instagram.

13. Do you accept custom orders?

At the moment, we are unable to accept custom orders.  

14. Do you offer repairs or replacements?

JEWELRY REPAIR/REPLACEMENT POLICY

If your Tresino jewelry is in need of repair within one (1) year of the purchase date we will happily repair your piece at no additional cost to you.  We will provide you with return details once notified through hello@tresino.com.  If a Tresino Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost.  

 

Our company also provides full refunds if you are not completely satisfied with your purchase (minus the shipping cost) within thirty (30) days of purchase.

All returns of jewelry must be securely packaged (preferably in the original jewelry box).   Please contact us at hello@tresino.com with any questions.

Please allow up to 21 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays. Repair processing begins after we receive your package.

Tresino, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.

15. Is it safe to order on Tresino.com?

Yes, it is safe to order on Tresino.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

16. Will I be charged sales tax on my Tresino.com purchase?

Tresino is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. 

17. Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has shipped. 

The names TRESINO AND TRESINO.COM as well as the TRESINO GREEN BOX, PURPLE FONT, AND DRAGONFLY INCORPORATED INTO THE LOGO are trademarks of Tresino LLC. and/or its affiliates and are used under license. All designs copyrighted by Tresino LLC, except where otherwise noted.